Q1: Are you a trading company or manufacturer?
Trolink is a professional manufacturer specializing in Carplay and Android Auto solutions. With 19 years of experience in WiFi, Bluetooth, and car modules, we boast a skilled R&D and production team and a robust technical support system. Our factory is located in Shenzhen's Bao'an District. We warmly welcome you to visit us!
Q2. Can I have my logo printed on the products and packaging?
Absolutely! We offer brand customization services to include your logo, enhancing your brand image.And we value our cooperation and will protect your sales area, ideas of design and all your private information.
Q3. How can I know if your product will work with my car?
Our products support 99% of cars equipped with original CarPlay or Android Auto (excluding BMW and Mini series). A compatibility list is available in the manual, and you can scan a QR code to access detailed compatibility instructions.
Q4. What are the payment options?
We accept various payment methods, including T/T, Wise, PayPal, AliPay, Western Union, and Ali Assurance.
Q5. Do your products have certifications?
Yes, our products meet CE, FCC, and RoHS international standards, ensuring quality and reliability.
Q6. How long is the lead time?
For order quantity less than 500pcs, some popular models come with enough stock, goods can be delivered within 48 working hours.
For bulk orders more than 500pcs and other models with customized requirements, the lead time will be varied due to the factory actual production schedule.
Q7. Do you have overseas stock?
Yes, we provide overseas one-click order fulfillment, including a 30-day return and exchange service.
Q8. What is the WiFi password for the Wireless Carplay Adapter?
We need to connect the bluetooth,not Wi-Fi.After Bluetooth matching is successful,WiFi will automatically connect. So no need Wi-Fi password.Make sure your Wi-Fi is turned on and unoccupied when pairing.
Q9. Can the adapter be paired with multiple phones？
The adapter can be palired with maximum five phones, but only one device can be connected at a time.
Q10. Does the product support online update?
Yes, for most issues, you can contact us directly for solutions. If the current version is not suitable for your car, you can log in to the specific website to update it online.
GENERAL INQUIRY
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